Frequently Asked Questions

Can I buy safely on this website?
We have created a truly safe environment for your online safety. This website is secured by the latest SSL (Secure Socket Layer). We do not store any of your payment information as your transaction is direct with the payment provider. If you wish to pay by any other means then we are happy to discuss this with you. Please call us on 01902 717890 in normal working hours.
Where can I see the cooker I want?
We have one of the largest displays of quality cookers in our showroom, including a fully working Lacanche Flavigny cooker, Esse EL13, and an Ironheart. Our showroom is in Wolverhampton, in sight of the rail and bus stations, we have our own private car park, we are central to allow easy access to the entire country, and we will be delighted to see you.
Who can install these range cookers?
Our fully trained engineers can deliver a first class fitting service, and our expert office staff, are always happy to give practical advice.
What is the difference between one range cooker and another?
There are many choices available to you that will make your cooker individually special. We will be delighted to discuss all of the options available to you, their individual qualities and advantages, so that you get the dream cooker that you always wanted.
Can we visit the showroom out of normal shop hours?
We understand that busy lives can leave us short of quality time, we would be delighted to open the showroom so that you can make informed choices in a relaxed environment, at a time that is convenient to you (subject to pre-arranged booking only).
What happens if i smell gas?
Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored). You can also visit the Gas Emergency page by Clicking Here

If you have a question that is not listed below, please contact us and we will be happy to help.

xHave a question? Ask our expert, Bob